Nerdblock – Business Review

Nerdblock review

Nerdblock – Business Review

So where to begin on this review without putting all of the negative issues we ran into from start to finish? First off, we decided after talking with a lot of our members and followers about what crate service we should try, being that we collect a ton of toys and comics. Once we started talking about which one would fit us best we received a ton of feedback. Many told us their experiences at Nerdblock and how at one point Nerdblock was amazing though since Spring of 2015 they sort of just went down hill. The feedback regarding that comment was maybe we should truly check out what happen, so we did.

We started running across a lot of places that in the beginning wrote good reviews about Nerdblock but later on down the line those same reviewers deactivated their service and posted bad reviews, we also noticed that when someone did a negative review that someone instantly started posting to that review on the company’s behalf claiming otherwise, well we saw that same person do this in many sites, “not good on their part”.

Now, I’m sure that Nerdblock started a s good company like all companies in the beginning, but it looks like the problem is what happen as the company got bigger where they lose track of their customers. Okay, so let’s go over our experience with Nerdblock….

Unlike people who done reviews for Nerdblock that received free product to write one, we ordered our Nerdblock’s as a customer. We signed up and purchased 1 “Suicide Squad Themed Classic Block”, and in the checkout process we added on a Horror Block. The total for this endeavor come out to be 49.88 an order that according to them was 2 packages with 2 shirts. See photos!

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After we ordered and started spreading the word we started getting more feedback, we found out that with some of our followers for the price of the shipping to us for 2 crates was the same for some with one crate, so we reached out to Nerdblock for verification so we had an understanding of what the shipping cost would be per month. Our question was simple, it said basically will we be charged 19.99 per month plus shipping or are we looking at approximately $50 each month; that’s when we got reply from the support and when things went sour quick.

 

The support at Nerdblock grrrrr…. I don’t think they even read email before they respond. The response I got was generically asking “How may I make your next order?” About 20 emails back and forth and not one time was this question answered, they were only focused on selling me another item; talk about pure ignorance…. Now I don’t hold customer service at fault, nor do I hold Nerdblock as fault such horrible support; this issue goes back to people who setup the generic responses which in the end make customer support employees have a very hard time doing their job as they have to follow the strict guidelines set in place to come off as an ignorant asshat.

 

Now other than Customer support, and a huge lack in clarity; we did finally receive 1 of the Blocks we ordered; and again that’s another time when things went sour. We also saw a few additional charges on our credit card statement for $1.50 here and there from Nerdblock; which we hadn’t heard back on. Then ….. “A Suicide Squad Themed Block”….. Not at all, 100% false advertising on this block as we received 2 tiny Suicide Squad items. So yes this was totally not what we ordered, but we finally decided to just let that part go and look over what came in the box. The items you can see in the photos.

 

Simple breakdown as we are still awaiting to know where the 2nd block is as we still haven’t gotten a shipping or tracking email about it.

 

  • Would we order Nerdblock again or recommend it to our followers? The answer to that is absolutely not for the 3 issues we ran into. Horrible customer Service, False Advertising, and we’ve still not gotten any details on our 2nd block.
  • Troubles we ran into have happen to a lot of people before us: The issues we experienced at Nerdblock are not new as the same issues were mentioned to us from followers that ended up with similar instances in the past.
  • Are the items we’ve received so far worth the price we paid? The items we received so far are of fair value to the monies spent, though the items received are not items we’d purchase in the first place. The box had a few Great items, and the products were in good condition, just the rest of the box had sort of that (just through this in the box) feel to it. But simple answer the products in the box is of equal if not more than what we spent.
  • Are we happy with the box? No, as it is not what we’d expected based on the promotion.
  • Did we receive everything we ordered? No

 

We give Nerdblock 3.5 stars on the fact that I’m sure Nerdblock started out to be a great idea with good intentions and hopefully one day they will fix the customer service department. Most importantly I don’t think it’s the human beings at Nerdblock who are at fault, I believe this to be a system flaw which should be looked into and corrected.

Rating (1-5 Stars): 3.5 star

About Matty Mudshovel

Matty "MudShovel" WoodBanger enjoys gaming, comics, music, movies, and so much more. He likes to let his family, friends, and the members of the WoodShed community know his thoughts on these things, and is the main writer and reviewer of the WoodBangers site. All articles written that are reviews by him are his 100% honest opinion because he doesn't believe in lying to those who trust him. He wants people to know that if that movie or game that all the critics are saying is great is really just overhypes Hollywood-spew or the real deal, so you don't waste your money and regret seeing or getting something. Remember, he's not getting paid to be another yes-man. He is not afraid to tell what he honestly thinks and feels about something. If it is great, there will be no doubt about it; if he doesn't like it, there will be zero doubt there. All reviews are HIS opinion and his opinion alone. They do not express the thoughts of everyone at WoodBangers, nor is he paid to write his reviews. If you disagree with his opinion and thoughts on something, that is fine, you are allowed to have your own opinion. If you take offense to his opinions, then please feel free to leave because he is not here to make everyone happy. He professionally writes and his reviews can be found on IMDb, Rotten Tomatoes, Yelp, IGN, and many other sites. For more details on where you can find his reviews, please check out his links on his personal profile in The WoodShed.

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  • A lot nicer and more gentle review than I would have given; much nicer score too, since I’d have given a 1 or 2 stars.

  • yes, they finally answered about the other crate that they are looking into it. though i logged into my nerdblock and nothing is there. The 2 blocks each came with a shirt, we have 1 shirt, on my order it states the 2 shirt sizes though nada

  • i did hear back from Abdul at Nerdblock support. They say this was a mishap on their end and they are mailing me the Horror Block that i didnt get when i ordered it and Ill be notified when it is shipped. ill keep everyone informed of any changes until its actually here

  • ordered June 16th 2016 here we are in August and still awaiting one of the blocks in the order of 2 blocks i ordered

  • ive received 5 surveys this morning from NerdBlock, two after those asking us to come back. These guys still have not sent the block we ordered.

  • supposedly my package that i ordered June 16th 2016 that Nerdblock forgot to send was due to their Label Printing acting up and now my package is on the way. I have received a tracking number thought the number still doesnt show up as anything, Ill keep posting here on updates being that it is now August 12th 2016

  • according to the tracking number the replacement box from the box that never arrived has still not shipped from Canada. Nerdblock has certainly showed their dependability to be none.

  • update on nerdblock i ordered that still hasnt arrived. the shipping tracking number said it was to arrive yesterday that it was in route to be dropped off in Scottsdale AZ yesterday morning. Well yesterday afternoon I had the Post Office to track the package and it just arrived in the USA yesterday afternoon and it will not be to me for another week. Wow, Ill never order from Nerdblock ever again!

  • Expected Delivery Day: Monday, August 22, 2016

  • finally it arrived August 18th 2016